Adalte is providing free updates and technical support to every user purchasing a License.
Free Updates policy is one of the goals of adopting an Adalte License.
New modules such as additional services are available upon request, but normally Adalte uses to include all the new software tools in the purchased License, in order to allow each Customer to always more improve their revenues optimizing time and avoiding additional investments.
Support centre is available in the main menu of every License control panel and is managed by an issue tracking system, a Tickets system. Depending the urgency of the matter client is contacted by phone or simply receives answer to the ticket, online and by email.
Adalte offers different support solutions depending by the License purchased. Tickets are flagged with a priority also based on the plan choosen by each Customer. Below you can find all support services included in our Plans.
> Standard support via Ticket system and by telephone (working hours)
> Standard support via Ticket system and by telephone (working hours) and dedicated training session by phone in case of upgrade.
> Priority support via Ticket system and by telephone (24/24) and dedicated training session by phone in case of upgrade.